Shipping
Where it is delivered
We deliver throughout Italy and Europe.
Order evasion
Orders received on public holidays are processed on the next working day.
For payments by BANK TRANSFER, the order will be processed as soon as we receive confirmation of payment from the bank; this will take a few more days.
Change shipping address
Once the order has been completed, it is not possible to change the delivery address. If the delivery attempt is unsuccessful, the shipment will go into storage. You can request a new attempt at a later date by indicating the new delivery address.
Request call before delivery
There is no call-back service after delivery. When the product has been handed over to the courier, you will receive an email with a link to the shipment, with which you can monitor the progress of the shipment. Furthermore, we remind you that by accessing your account on our platform, in the "My orders" section, you can check the status of your order and that of the shipment.
Procedure
After completing your order, you will receive an order confirmation e-mail at the e-mail address you used to register with MOLISH, indicating the estimated time of departure for the shipment of each product in your order. When the product is handed over to the courier, you will receive an email with a link to the shipment, with which you can monitor the progress of the shipment. We also remind you that by accessing your account on our platform, in the "My orders" section, you can check the status of your order and that of the shipment.
MULTIPLE SHIPMENTS
In the case of an order with several products from different sales, you may receive several shipments, one for each brand. For each shipment, you will receive an email with a summary of the products present and a link to the shipment, with which you can monitor its progress. In addition, we would like to remind you that by accessing your account on our platform, in the "My orders" section, you can check the status of your order and the status of your shipment.
Multiple items in one shipment
It is possible that with a single shipment you may receive several orders. When the products are delivered to the courier, you will receive an email with a link to the shipment, with which you can monitor the progress of the shipment. In addition, we would like to remind you that by accessing your account on our platform, in the "My orders" section, you can check the status of your order and that of the shipment.
Shipping times
The shipping times entered on the product page refer to the order preparation time until the shipping starts. They vary according to the sale and are shown on the page of each selected product. When the products are handed over to the courier, you will receive an email with a link to the shipment, with which you can monitor the progress of the shipment. We also remind you that by accessing your account on our platform, in the "My orders" section, you can check the status of your order and that of the shipment.
Delivery time
Shipment takes 2 to 3 working days for delivery in Italyto be calculated from the moment the parcel is handed over to the courier (weekends and public holidays excluded):
- 1/2 days for the North; - 1/2 days for the Centre; - 2/3 for the South and the Islands.
For items from abroad, the expected delivery time from the moment the parcel is picked up by the courier (weekends and public holidays excluded) is 10 working days.
For shipments foreignThe expected delivery time from the moment the parcel is picked up by the courier (weekends and public holidays excluded) is 3 to 5 working days.
I am expecting a delivery. Can I track my order?
By logging into your account, in the My Orders section you can check the status of your order and its tracking.
Or by logging into your mail account, you will find the order confirmation e-mail with the estimated delivery time.
When the product is handed over to the courier, you will receive an email from info@molish.it with a link to the shipment, with which you can monitor the progress of the shipment and follow the delivery, which takes place between 9 a.m. and 6 p.m., Monday to Friday. The times may change depending on the area.
Tracking not working
You must wait at least 24 hours for the received tracking update to be visible
Delivery to the floor
For all our products there is currently no plan delivery.
The courier will deliver to the street level
Late delivery
If you have already received the e-mail from us informing you that your parcel has been handed over to the courier, if there are any expected delays in the delivery of the product you ordered and 5 days have elapsed since you received the above-mentioned communication without any further communication from the courier or from us, we ask you to open a ticket by logging into your account, in the CONTACT US section. Click here by selecting under "What do you need?" Shipping and Delivery, or write to us on Whatsapp.
Delivery by appointment
Please note that couriers do not deliver by appointment and there is no telephone contact.
We advise you to check the link received to be updated in real time on any possible changes.
Courier Delivery Attempts ? Stock
The courier will attempt delivery twice, however, leaving notices, until the delivery is held, which will result in the shipment being held for 5 days, and then returned to the sender (MOLISH). We therefore ask you to monitor the shipment and any notices until delivery, in order to avoid the shipment being unsuitable for delivery.
Stock management
With the waybill number, you can request delivery of your order to an alternative address if the shipment goes into storage.
Thirty days after the product has been sent back to MOLISH, the contract shall be deemed terminated and the purchase order cancelled.
MOLISH will refund the amount paid at the time of the order, less the costs of the unsuccessful delivery of the product as well as the costs of returning the product to MOLISH and the costs of storage. The termination of the contract and the amount of the refund will be communicated by e-mail. The amount of the refund will be credited to the payment method used by the user for the purchase.
Shipping costs
The shipping costs applied to an order can be viewed in the shopping cart, under the list of selected products.
Couriers used
MOLISH currently relies on GLS and POSTE ITALIANE for shipments in Italy and abroad. Please note that the above-mentioned express couriers do not deliver by appointment and there is no telephone contact. Delivery is between 9 a.m. and 6 p.m., Monday to Friday.
If the parcel you received is damaged
If the courier has delivered a damaged parcel to you, we advise you to open a return file, within your account, in the returns and refunds section, choose the order and the products you wish to return, accompanying your request with photos of the product and/or shipment if it is incorrect or non-compliant.
We kindly ask you to send us photos of the product received to info@molish.it or on whatsapp. Following the opening of the return file, you will be instructed on how to proceed in order to organise the return of the product.
Shipment received not in conformity
Upon receipt of the package, please check its condition. Any external damage or the mismatch in the number of packages must be immediately reported to the courier who delivers the goods, by putting the words "subject to collection for damaged package" or "subject to collection for open package" or "subject to collection for missing package" on the accompanying document, otherwise it will be impossible to proceed with the return on these grounds or you will have to ask the courier to insert it. You will be able to report any hidden damages or anomalies to MOLISH Customer Service, by accessing your personal account in the returns and refunds section, by opening a return file and filling in the required fields. The request must be made no later than 8 calendar days after receipt of the goods. Any report made after the aforementioned deadline will not be taken into consideration. Go to the returns and refunds section, choose the order and the products you have received that do not conform, accompanying the request with photos of the product.
Following the opening of the return file, you will be instructed how to proceed. Click here and open the report.
Wrong delivery
If you have received an item that you did not order, we ask you to return it. Click here and open a report through the write us section, select in the type of enquiry. We kindly ask you to indicate the product received and if possible to attach a photo.
Returns
FOREWORD: As MOLISH is a marketplace mainly for customised articles, returns are only possible if the goods received have an obvious production defect (to be documented), or have been damaged in transit (to be ascertained). Therefore, returns are allowed but not the RIGHT OF WITHDRAWAL on certain categories because.
According to Article 16(c) and (e) of Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal cannot be provided for:
1. the supply of consumer-made or clearly customised goods;
2. sealed goods that have been opened after delivery and are therefore unsuitable for return for reasons of hygiene or health protection,
MOLISH therefore reserves the right to refuse returns at its sole discretion.
I want to make a product
Go to section Contact us and select 'Returns or Refunds' specifying the reason.
Please note that the product must be returned undamaged, complete with all its components/accessories and duly wrapped and packaged in the following way
similar to those with which he received it.
Please note that product collection will only be made at street level. There is no collection on the floor.
The tag must be properly attached to the item you wish to return and the product must be undamaged and unused.
When returning, for example, a pair of shoes, you must use the original box in which they were shipped. We also remind you not to write anything on or apply labels to the original product box. If the product comes back with the shipping label attached to the original product box instead of the packaging box, we will not be able to accept your return and will send the product back to you.
Should we receive products that have already been used, damaged or in a packaging other than the original one (shoe box, box for accessories such as wallets, watches, etc.) we will not be able to proceed with the refund.
You will have to place a copy of the delivery document (alternatively e-mail order confirmation) inside the packaging box and specify on the package, if possible,
the return file number.
Which products I cannot return
Those of the PURE BLACK&WHITE brand
Return Verification
When we receive your return in stock we will send you a confirmation e-mail.
Multi-product returns
If you wish to return one or more products of the same order received in different consignments, you may do so by opening a return file.
Cost of returning the goods
The cost of returning the goods to MOLISH is the sole responsibility of the user, who must send the product duly wrapped and packaged in the same manner in which it was received. MOLISH. does not accept returns that are damaged, but kept in an excellent state of preservation, cared for with the use of normal diligence. The user must insert a copy of the delivery document and the purchase receipt inside the packaging box.
If the product received turns out to be different from the one ordered at the time of purchase, we kindly ask you to send us a brief explanation of the difference and photos of the delivered item via the return form.
We will show you the correct procedure.
Please note that the product must be returned in its original packaging with the accessories, components and illustrative materials contained in the original packaging and duly wrapped and packaged in a manner similar to that in which it was received.
Please note that product collection will only be made at street level. There is no collection on the floor.
The user is liable for any decrease in the value of the products resulting from handling the products in any way other than what is necessary to establish the nature, characteristics, and functioning of the goods. In this case, MOLISH reserves the right to ask the user to compensate for the decrease in value.
Upon return of the product to our warehouse, it will be verified and a refund will be made on the same payment instrument used at the time of purchase.
It is understood that if the product delivered by MOLISH is damaged or does not conform to specifications, MOLISH shall bear the shipping costs.
N.B.: In any case, the return must be agreed exclusively with MOLISH customer service. Partial returns will result in partial refunds.
If you assume that the product received has a factory defect
We kindly ask you to send us the following information via the return file to forward your case to the supplier: a brief explanation of the defect found and photos of the delivered item.
Please note that the product must be returned in its original packaging with the accessories, components and illustrative materials contained in the original packaging and duly wrapped and packaged in the same manner as when you received it.
Please note that product collection will only be made at street level. There is no collection on the floor.
The user shall be liable for any decrease in the value of the products resulting from handling the products other than that necessary to establish the nature, characteristics and functioning of the goods. In this case, Ventis reserves the right to ask the user to reimburse the decrease in value observed.
If the received product stops working after being used
We kindly ask you to send us the following information via the return file in order to forward your case to the supplier: a brief explanation of the malfunction found and photos of the article. We will provide you with the correct procedure.
It is to be understood that MOLISH cannot be responsible for any replacement in the event of improper use of the product.
Please note that the product must be returned in its original packaging with the accessories, components and illustrative materials contained in the original packaging and duly wrapped and packaged in the same manner as when you received it.
Please note that product collection will only be made at street level. There is no collection on the floor.
The user is liable for any decrease in the value of the products resulting from handling the products in any way other than what is necessary to establish the nature, characteristics, and functioning of the goods. In this case, MOLISH reserves the right to ask the user to compensate for the decrease in value.
